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FAQ

Find out if we’ve already addressed the questions on your mind.
If there’s something we haven’t covered, get in touch with us today.
HSM Property is here to help you, however we can.

WHAT IS THE RENT APPLICATION PROCESS?

  • Receiving, completing, & submitting an application (there is an application fee)

  • Undergoing a background check

  • Providing proof of income

  • Providing references for contact

  • Signing

IS THE SECURITY DEPOSIT REFUNDABLE?

The security deposit covers any potential damage or unpaid rent that may occur during the term. Then, when the lease is up, we will refund the full or partial security deposit amount.

HOW LONG IS THE LEASE TERM?

Leases are typically 12 months. However, we can offer flexible lease terms, like 6-month or month-to-month contracts, with a 15% increased rental rate for month-to-month leases and 25% increased rental rate for 6-month leases.

ARE THERE PENALTIES FOR BREAKING THE LEASE?

Aside from a small amount of exceptions, HSM will withhold a tenant's full security deposit in cases of breached leasing contracts.

DO YOU ALLOW PETS?

Yes, with additional fees or deposits. The one-time pet deposit is $250 per pet with a maximum of two pets, and an additional $30 per pet toward monthly rent. Please remember that registered service animals are NOT considered pets and do not fall under this category.

IS RENTER’S INSURANCE REQUIRED?

No, but it will be helpful for every tenant to have as a renter. Renter's insurance provides tenants with some protections like a homeowner’s policy does, without protecting the dwelling that they do not own. In general, a renter’s insurance policy covers damage or loss to the tenant’s belongings as well as protection against possible liability claims.

WHAT MAINTENANCE OR REPAIR SERVICES ARE AVAILABLE?

We have our own full-time maintenance leader that installs, repairs, replaces, and maintains most amenities of all of our properties at HSM. Maintenance requests from active tenants need to be emailed to hsmmaintenancerequest@gmail.com and—if it’s not an emergency—usually take up to 24 hours to be initiated, or more if during the weekend. Emergencies during the weekend can be requested via text message.

CAN I RENEW THE LEASE AT THE END OF THE TERM?

Yes, a renewal form will be emailed and mailed to you within one to two months before the expiration of your current lease.

STILL HAVE A QUESTION?

Reach out to us at hsmpropertyinfollc@gmail.com

©2023 by HSM Property

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